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The Framework
The 5-step communication framework this program builds, one step at a time:
- Listen — take in the full message before reacting.
- Pause — give yourself a beat to process.
- Clarify — ask when something is unclear instead of guessing.
- Confirm — paraphrase back what you understood.
- Respond — communicate your answer, even under pressure.
Your Sessions
Your facilitator, your facilitator, sets the schedule. After each session, log what you tried in your Action Plan below.